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Hair retail therapy at home, indulge yourself in the best haircare products.

 

Customer Service


Welcome to the customer service area,

If you have any queries please contact us via post or fill in the field below with your enquiry and we will get back to you as soon as possible. Please remember we can locate most hair products so please feel free to ask us!

If you would like to contact us via post.

Head Office
Hair Products Uk
1 Catherine Street
Swindon
Wilts
SN1 5RN

If you have any questions about the products and services we sell, please complete the form below and contact us:







 

Frequently Asked Questions

How can I order from Hair Products UK?

Order via our secure website and pay by credit / debit card

How do I make a purchase on your website?

Here are some tips and hint's to save you time and make your shopping easy.

1.. You can search by manufacturer down the left hand side of the site (this shows you all products in the range you have clicked on.)
2.. If you know the product you are looking for then save time and hover over the black header on the top of the site (this will break down shampoo, conditioner, treatment and styling products,) simply click on the manufacturers brand and only get the products in the category you have selected.

There are four methods by which you can search for a hair product you require;
1, By Manufacturer found down the left hand side of the site,
2, By Category found at the top of the home page in the black header,
3, By Quick Search found at the top of the home page,
4, by hair type i.e. dry / greasy / coloured etc. whilst in a manufacturer.

Simply click on the product you would like to purchase or open it for a full discription (if out of stock there is a range of  alternative products down the left hand side.) Click purchase, now this item will then be added to your Shopping Cart (you can add and remove quantities when in your basket.) Now you can either continue shopping  and adding other products in the same way as above, or click on your basket at the top of the screen to view and check out...Don't worry there is a back button in your basket if you need to return and continue shopping! Once you are satisfied with the contents of your basket, select one of the payment methods available.

At the checkout stage you enter all your details including invoice and delivery address (if different). All the fields highlighted with an asterisk must be completed in order for you to place your order successfully.

When you have submitted your order, a message confirming the order number will appear. An order acknowledgement will also be sent to your e-mail address. Please print this for your records. The online ordering process is now completed and your order will be sent.

What is the minimum order value for orders online?

There is no minimum order value to shop with us and all products are delivered within the UK mainland.We offer free Delivery on orders over £50 and £3.99 Under £50.

Does product packaging vary?

We try our hardest to keep up with Manufacturers latest images, and to best of our knowledge all images on the site are current. However please be aware that images are for illustration purposes only as updated packaging may be available prior to image release.

Are your products genuine and from the uk?

Yes all our products are genuine and direct from the Manufacturers in the UK.
All products are also make for the UK market and not imported.

How can I pay for goods ordered online?

All major credit / debit cards except American express.

Shop secure with Mastercard Securecode and Verified by Visa

Is it safe to use my credit card to purchase from your site?

Yes it is. In fact it is statistically safer to use your credit card over the Internet than in a restaurant or department store.
Our website servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft's Internet Explorer and AOL's browser so that only we can read your personal information.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

However, if you are still concerned you can place the order indicating that you would like to be invoiced and then contact us by phone with your credit card details.

Where will you deliver to?

We will deliver to anywhere in the uk however due to shipping costs we are unable to send goods overseas.
If you are keen to purchase some of our goods from overseas then please drop us an email requesting what products you would like to purchase and where you would like the goods to be shipped to and we will send you a postage quote.

When will my goods be delivered?

If ordered by 1pm most orders will be with you by the next day,
However please allow 1-5 working day in some cases.

How do I return faulty electrical items?

Whilst manufacturers build quality and longevity is exceptionally high, in the unlikely event of an electrical item becoming faulity please return ghd's to:

ghd
Jemella Ltd
PO BOX 397
Keighley
West Yorkshire
BD20 0WX
0845 330 1133           

And for Remington please call freephone 0800 212 438 to arrange for returns.

Can I return the items that I have purchased?

We will accept returns for all undamaged and unused items only if returned in their original packaging, However due to health&safety any items not in sealed packaging are unable to be refunded.

I cannot find the product that I am looking for?

There are four methods of searching for a product by Manufacturer, category, quick search and hair type.


If you are still unable to find what you are looking for please do not hesitate to contact us and discuss your requirements with one of our sales team.

There is a chance we don't stock the product you're looking for but we would love to know your request. We are always looking to add popular products that are in great demand so go on, let us know and next time you could be saving £££ by shopping with us.

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