Follow us on Twitter Find us on Facebook

Hair retail therapy at home, indulge yourself in the best haircare products.

 

Terms & Conditions

These terms and conditions  ("Terms and Conditions") apply to all orders which you, the customer ("you" or "your"), place using this website "www.hairproductsuk.com" ("Website"), operated by us, Hair Products UK ("we" "us" or "our"). 

Making a Purchase
By accessing this website and placing an order you agree to be bound by the following Terms & Conditions. Accepting these Terms & Conditions does not effect your Statutory Rights, either as a consumer or otherwise. You must be at least 18 years of age to place an order on this website.

Description of Goods
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. All specifications are provided as a guide only and we do not accept responsibility for work carried out based on the specifications provided on this website.

Your Order
When you have completed your order online, please confirm checking that all details are correct. If you have any questions placing your order please contact Hair Products UK info@hairproductsuk.com. If after placing your order you believe any details to be incorrect please contact us immediately.

Availability
We accept orders for items subject to availability.  If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:

  • offer you an alternative item of equivalent quality and price if this is possible; or
  • cancel the item from your order and give you a full refund in respect of that item.

If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.

Payment and Pricing
Whilst we make every effort to ensure the accuracy of pricing on the website we do not accept liability for any errors or omissions. We reserve the right to update prices displayed on the website from time to time without notice. We accept most major credit and debit cards including Visa, MasterCard and Switch. We do not accept American Express and Diners Club. Goods must be paid for and funds cleared before delivery. Please provide your correct billing address and card details as errors will cause a delay in processing your order.

Delivery Charges
Delivery prices are clearly stated on the website. These delivery charges apply to mainland UK only.  We do not deliver outside mainland UK.

Deliveries
On placing your order you will be notified of the expected delivery date. Our suppliers will contact you a few days before delivery to confirm the actual date. We advise that you have help available to unload heavy goods.

Returns and Cancellations
You have the right to cancel your order within 7 working days after the day on which you receive the goods for credit or refund. We will deduct postage or collection charges.  The goods must be returned with all accessories, packaging, instructions etc and must be unused and in pristine condition. For further details on returning goods please contact us on [company contact details]. We do not take responsibility for claims of any damages, manufacturing faults or shortages 72 hours after delivery. We advise that you thoroughly check your order on receipt and inform us immediately of any problems. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you.  Ownership of items purchased does not pass to you until payment is received by us in full.

Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details).  For details on how we use this information, please read our Privacy Statement.

Complaints
Our customers are very important to us.  If you have a complaint please address it to us by email to [company email address]. We will endeavor to resolve all problems as quickly and efficiently as we can.

Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Nioxin
Nioxin
Wella SP
Wella SP
L'Oreal Serie expert
L'Oreal Serie expert
Kérastase
Kérastase
Kérastase Couture Styling
Kérastase Couture Styling
ghd
ghd
Shu Uemura
Shu Uemura
Mens Haircare
Mens Haircare
Viviscal Professional
Viviscal Professional
L'Oreal Homme
L'Oreal Homme
L'Oreal tecni.art
L'Oreal tecni.art
Wella Professionals
Wella Professionals